Please Read Carefully

All portraits & personalised items are custom made to order and uniquely created for you. For this reason, I do not accept returns or cancellations once work has begun. Each piece is one of a kind and cannot be resold.

Refunds may be offered at my sole discretion only in exceptional circumstances. If you have any concerns, please contact me directly as soon as possible. I am always happy to discuss how I can help.

PAYMENTS & BALANCE:

A deposit secures your place in my waiting list. The remaining balance is due once your portrait is ready and before it is posted to you. Full payment may also be made at checkout if preferred.

WAITING TIMES:

My current waiting list is approximately 4-6 weeks from confirmation to completion.

Please note: these are estimate only, timelines may vary depending on the volume of orders I have. During the period leading up to Christmas, demand is highest and waiting times might be longer. This is my busiest time of the year so I recommend booking well in advance for festive deadlines.

If you need an item for a specific date, please message me first before placing your order. I will do my very best to accommodate you where possible.

SHIPPING & DELIVERY:

UK orders are sent via Royal Mail tracked and shipping costs are already incluced.

International/Worldwide shipping is available. Please note: delivery times outside the UK may take longer and vary by location and be subject to extra fees due to customs.

Once your portrait is with the courier, delivery timelines are beyond my control but I will always share tracking details.

Please ensure your contact details: full name & email address are privided at checkout so I can keep you updated.

QUALITY & ISSUES:

Every portrait is lovingly hand painted with great care and attention to detail. If there is any problem with your order when it arrives, please contact me directly. I want you to be completely happy with your portrait and will work with you to resolve any concerns.

ORDER DETAILS:

Please provide clear reference photos when ordering. The quality of the portrait depends on the clarity of the pictures provided.

Minor adjustments or tweaks can often be made during the process.

All designs remain the copyright of Alice’s Pawtraits and may not be reproduced without permission.

Thank you so much for supporting my small business!